Empathy, patience and consistency. Some customers will be irate. Others will be full of questions. And others will just be chatty. You must know how to handle all of them and provide the same level of service every time. Every customer is different, and some may even seem to change week-to-week. This also includes a willingness to learn— providing good customer service is a continuous learning process.
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Ensure you convey to customers exactly what you mean. Use authentically positive language, stay cheerful no matter what and never end a conversation without confirming the customer is satisfied. Work ethic. Customers appreciate a rep who will see their problem through to its resolution.
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At the same time, you must have good time management skills and not spend too much time handling one customer while others are waiting. Stay focused on your goals to achieve the right balance. Ultimately your customers rely on you for their knowledge of your product. Stay informed enough to respond to most inquiries and know where to turn if the questions become too detailed or technical for you to answer.
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Customers will appreciate the honesty and your efforts to find the right answer. Thick skin. Look at every touchpoint. Improve your customer interactions. Ask reps to try to identify a common ground—like shared interests—with the people they help. Having this point of understanding makes conflict easier to overcome by humanizing the relationship, and it endears customers to your rep and ultimately your company.
Practice active listening so your customers feel heard. Clarify and rephrase what the customers say to ensure you understand them. This builds trust and restores confidence. Follow-up after a problem is solved. Make sure the issue stays fixed and that your customers were satisfied with the service. Enhance your customer service strategy. Get personal. Your customers want to feel like they have access to real people, not bots and FAQs.
Offer more than just automated email responses, and do not let your telephone prompts or website send them down a rabbit hole. Once you know where your preferences lie on each of the four dimensions of learning styles, you can begin to stretch beyond those preferences and develop a more balanced approach to learning.
Not only will you improve your learning effectiveness, you will open yourself up to many different ways of perceiving the world. Receive new career skills every week, plus get our latest offers and a free downloadable Personal Development Plan workbook. Balance is key. You don't want to get too far on any one side of the learning dimensions.
When you do that you limit your ability to take in new information and make sense of it quickly, accurately, and effectively. This article describes one useful approach to learning styles. Other practitioners have different approaches.
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You can use the index to develop your own learning skills and also to help you create a rounded learning experience for other people. Identify your learning preferences for each learning dimension. Read through the explanations of each learning preference and choose the one that best reflects your style. Alternatively, use an Index of Learning Styles Questionnaire. Analyze your results and identify those dimensions where you are "out of balance," meaning you have a very strong preference for one style and dislike the other. For each out of balance area, use the information below to improve your skills in areas where you need development:.
Whenever you are training or communicating with others, you have information and ideas that you want them to understand and learn effectively and efficiently. Your audience is likely to demonstrate a wide range of learning preferences, and your challenge is to provide variety that helps them learn quickly and well. Your preferred teaching and communication methods may in fact be influenced by your own learning preferences. For example, if you prefer visual rather than verbal learning, you may in turn tend to provide a visual learning experience for your audience.
Be aware of your preferences and the range of preference of your audiences. Provide a balanced learning experience by:. By understanding this, and developing the skills that help you learn in a variety of ways, you make the most of your learning potential.
Then, you will fill in the table. What aspects of the fairy tales are the same? What aspects are different? Lesson Plan: Compare and Contrast Fairytales. Back to Top. Receive timely lesson ideas and PD tips. Sitemap Close Sitemap. Sign up for our free weekly newsletter and receive top education news, lesson ideas, teaching tips and more!
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